Asked questions from our customers

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Customer inquiries
Answer
Seur Predict Do you want to know when your parcel arrives? Now it's possible thanks to Seur Predict. Click here to learn more!
When tracking my order I was asked to contact SEUR. Why did this happen? This may occur if the information we have about your shipment is incorrect and needs clarification.

Or, the shipment could not be tracked without more information.

The issue can be resolved quickly if you Contact us. Tracking deliveries Click on Track your delivery, enter the identification number that we have given you, and check the status and details of your order. If you require more information, contact the Customer Service Centre using the "contact us" form. Select the Customer Service option or call 902101010. How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre.
How do I pay for my online shipment? At SEUR.com we offer a variety of ways that you can pay for your shipment. These are:

- Cash upon pick-up, for all same-day pick-ups or later.
- Payment by card, for shipments ordered with at least one day's notice before pick-up.
- SEUR Customer Charge Code (Deferred payment with conditions and requiring a commercial agreement).

If you require further information you can Contact us.
How do I pay for my online shipment? At SEUR.com we offer a variety of ways that you can pay for your shipment. These are:

- Cash upon pick-up, for all same-day pick-ups or later.
- Payment by card, for shipments ordered with at least one day's notice before pick-up.
- SEUR Customer Charge Code (Deferred payment with conditions and requiring a commercial agreement).

If you require further information you can Contact us.
How do I pay for my online shipment? At SEUR.com we offer a variety of ways that you can pay for your shipment. These are:

- Cash upon pick-up, for all same-day pick-ups or later.
- Payment by card, for shipments ordered with at least one day's notice before pick-up.
- SEUR Customer Charge Code (Deferred payment with conditions and requiring a commercial agreement).

If you require further information you can Contact us.
How do I pay for my online shipment? At SEUR.com we offer a variety of ways that you can pay for your shipment. These are:

- Cash upon pick-up, for all same-day pick-ups or later.
- Payment by card, for shipments ordered with at least one day's notice before pick-up.
- SEUR Customer Charge Code (Deferred payment with conditions and requiring a commercial agreement).

If you require further information you can Contact us.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Where can I check on my international shipment? Go to www.seurinternacional.com and enter your reference number in the shipment tracking section. How do I find out how much it will cost to make a shipment? Click on the Rate Calculator, enter some basic details, and you will get a quote for your shipment. By clicking on Do you want to ship? you can finalise and confirm your order.
SEUR International Go to SEUR International for more information.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Where can I check on my international shipment? Go to www.seurinternacional.com and enter your reference number in the shipment tracking section. How do I find out how much it will cost to make a shipment? Click on the Rate Calculator, enter some basic details, and you will get a quote for your shipment. By clicking on Do you want to ship? you can finalise and confirm your order.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. When tracking my order I was asked to contact SEUR. Why did this happen? This may occur if the information we have about your shipment is incorrect and needs clarification.

Or, the shipment could not be tracked without more information.

The issue can be resolved quickly if you Contact us.
What does "Working at SEUR" mean? Working at SEUR means taking on a new notion of pro-activity, which is associated with values such as quality, ongoing improvement, leadership, development of human capital and customer orientation.
Become part of a Leading Group of more than 7,000 employees who enable SEUR to be the nation's leading transport company every year. The key to our success is an imperative to completely coordinate our work practices. Each one of us brings value and we offer our customers a unique service: efficiency and quality.
Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon. Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit SEUR Stores, Search.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Where can I check on my international shipment? Go to www.seurinternacional.com and enter your reference number in the shipment tracking section. How do I find out how much it will cost to make a shipment? Click on the Rate Calculator, enter some basic details, and you will get a quote for your shipment. By clicking on Do you want to ship? you can finalise and confirm your order.
How do I change my password or other details? Click here to change your password. We will email you a new one.

If you need to change your contact details you can contact our Customer Service Centre. Can I modify the delivery address of my order? Goods will be delivered to the address provided by the sender, unless no-one is available to accept the delivery or specific weight, volume or functional features which make it impossible to complete said delivery. In such cases, prior notice will be given at the address itself, or the nearest SEUR office. Should no-one be able to accept the delivery, a card will be left advising the recipient that delivery has not been possible and where to retrieve the item. To request further information on changing the delivery address or delivering to a SEUR office, please contact 902 10 10 10 from Spain and 707 50 10 10.
Customer service In order to respond to your enquiry, please fill out the form, "contact us", selecting either the Customer Service option, or by calling 902101010 from Spain or 707 50 10 10 from Portugal. Where do I go for questions about online payment? Contact our Customer Service Centre who will offer advice and answer your queries.

You should have the details of your order ready so it can be located quickly. Where can I get help for any problems with the web site? Contact our Customer Service Centre who will offer advice and answer your queries.
How do I get proof of delivery? When finalising the pick up via our website you will see a proof of delivery receipt, which you can save or print to streamline the pick-up process. Simply hand it to the driver when he or she comes to your house for the package. Seur Predict Do you want to know when your parcel arrives? Now it's possible thanks to Seur Predict. Click here to learn more! Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit SEUR Stores, Search.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon. Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit SEUR Stores, Search.
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