Asked questions from our customers

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Customer inquiries
Answer
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit SEUR Stores, Search.
How do I send you my CV? To send us your CV go to Company > Work for us > Join our team and you can send it from there. Where can I get help for any problems with the web site? Contact our Customer Service Centre who will offer advice and answer your queries.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
Seur Predict Do you want to know when your parcel arrives? Now it's possible thanks to Seur Predict. Click here to learn more! Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon. How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre.
Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon. I make frequent shipments. How do I request a visit from a sales rep? Very easily. Simply fill in a short form. Our marketing department will be in contact with you as soon as possible to provide more information and arrange a visit.

Request a visit. How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre.
How do I pay for my online shipment? At SEUR.com we offer a variety of ways that you can pay for your shipment. These are:

- Cash upon pick-up, for all same-day pick-ups or later.
- Payment by card, for shipments ordered with at least one day's notice before pick-up.
- SEUR Customer Charge Code (Deferred payment with conditions and requiring a commercial agreement).

If you require further information you can Contact us. Will the delivery driver have change? When paying the driver we request that you provide an amount as close as possible to the total amount of the freight costs so as to avoid problems with change.

Where possible this message will also be included in the collection confirmation email that the customer receives when paying with cash. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit SEUR Stores, Search.
What are the advantages of registering at SEUR.com? You will be able to configure your user profile in MY SEUR, access your details and recent shipments, as well as receive discounts and exclusive promotions for registered customers from time to time.

Registering is very simple. Once you have completed the form you will receive a confirmation email with your access details. Register now.

If you enter the correct password but are not able to access the site, click on "I forgot my access details" and try again. If you still cannot access the site please Contact us. How do I open a customer account with SEUR? If you regularly send express shipments with SEUR, both nationally and internationally, you have the opportunity of applying for a code with us. Simply provide the code to the delivery driver at the time of pick up and the freight costs will be invoiced to your bank account. You can also view your invoices online if you wish.

For more information contact our Marketing department via Contact us.
How do I pay for my online shipment? At SEUR.com we offer a variety of ways that you can pay for your shipment. These are:

- Cash upon pick-up, for all same-day pick-ups or later.
- Payment by card, for shipments ordered with at least one day's notice before pick-up.
- SEUR Customer Charge Code (Deferred payment with conditions and requiring a commercial agreement).

If you require further information you can Contact us.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Where can I check on my international shipment? Go to www.seurinternacional.com and enter your reference number in the shipment tracking section.
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit SEUR Stores, Search. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon. How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Where can I check on my international shipment? Go to www.seurinternacional.com and enter your reference number in the shipment tracking section. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit SEUR Stores, Search. How do I cancel an online order? If SEUR has not yet arrived at your address to pick up your shipment, please let us know about the cancellation as soon as possible by calling 902 10 10 10 for callers in Spain or 707 50 10 10 for Portugal.

If the driver has already collected your order, go to Contact us and advise us of the cancellation using your preferred method.

You can check the status of your order here: Track your order. How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
I make frequent shipments. How do I request a visit from a sales rep? Very easily. Simply fill in a short form. Our marketing department will be in contact with you as soon as possible to provide more information and arrange a visit.

Request a visit.
What documents are needed when a shipment has to pass through customs? For goods which do not exceed 150€ in value:
  • Statutory declaration (business/individual)
  • An accurate statement of the content being transported
  • Proforma invoices will not be accepted
For goods which exceed 150€ in value:
  • Statutory declaration (business/individual)
  • An accurate statement of the content being transported
  • A copy of the invoice pertaining to the goods.
  • A copy of the DUA (Customs Declaration) for entry of the goods.
  • Proforma invoices will not be accepted
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If you require more information Contact us. How do I find out how much it will cost to make a shipment? Click on the Rate Calculator, enter some basic details, and you will get a quote for your shipment. By clicking on Do you want to ship? you can finalise and confirm your order. Where can I check on my international shipment? Go to www.seurinternacional.com and enter your reference number in the shipment tracking section.
How do I cancel an online order? If SEUR has not yet arrived at your address to pick up your shipment, please let us know about the cancellation as soon as possible by calling 902 10 10 10 for callers in Spain or 707 50 10 10 for Portugal.

If the driver has already collected your order, go to Contact us and advise us of the cancellation using your preferred method.

You can check the status of your order here: Track your order. Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit SEUR Stores, Search. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Where can I check on my international shipment? Go to www.seurinternacional.com and enter your reference number in the shipment tracking section. How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Seur Predict Do you want to know when your parcel arrives? Now it's possible thanks to Seur Predict. Click here to learn more!
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit SEUR Stores, Search. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon. How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre.
How do I find out how much it will cost to make a shipment? Click on the Rate Calculator, enter some basic details, and you will get a quote for your shipment. By clicking on Do you want to ship? you can finalise and confirm your order. My shipment weighs more than 20 kg. What should I do? If you wish to send a shipment weighing more than 20 kg you need to contact customer service at 902 10 10 10 or 707 50 10 10 in Portugal.
Can I modify the delivery address of my order? Goods will be delivered to the address provided by the sender, unless no-one is available to accept the delivery or specific weight, volume or functional features which make it impossible to complete said delivery. In such cases, prior notice will be given at the address itself, or the nearest SEUR office. Should no-one be able to accept the delivery, a card will be left advising the recipient that delivery has not been possible and where to retrieve the item. To request further information on changing the delivery address or delivering to a SEUR office, please contact 902 10 10 10 from Spain and 707 50 10 10. How do I change my password or other details? Click here to change your password. We will email you a new one.

If you need to change your contact details you can contact our Customer Service Centre.
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