Asked questions from our customers

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Customer inquiries
Answer
My shipment weighs more than 20 kg. What should I do? If you wish to send a shipment weighing more than 20 kg you need to contact customer service at 902 10 10 10 or 707 50 10 10 in Portugal. How do I find out how much it will cost to make a shipment? Click on the Rate Calculator, enter some basic details, and you will get a quote for your shipment. By clicking on Do you want to send? you can finalise and confirm your order.
Where can I check on my international shipment? Go to www.seur.com and enter your reference number in the shipment tracking section. Tracking deliveries Click on Track your delivery, enter the identification number that we have given you, and check the status and details of your order. If you require more information, contact the Customer Service Centre using the "contact us" form. Select the Customer Service option or call 902101010. How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre.
Can I modify the delivery address of my order? Goods will be delivered to the address provided by the sender, unless no-one is available to accept the delivery or specific weight, volume or functional features which make it impossible to complete said delivery. In such cases, prior notice will be given at the address itself, or the nearest SEUR office. Should no-one be able to accept the delivery, a card will be left advising the recipient that delivery has not been possible and where to retrieve the item. To request further information on changing the delivery address or delivering to a SEUR office, please contact 902 10 10 10 from Spain and 707 50 10 10.
I want to begin online shipping with SEUR. What do I have to do? You can request pickup of your shipment using our webpage simply by accessing Online Shipping and following 3 easy steps. Once you have entered the basic details of the shipment and specified when it will be ready we will come and collect it.

If you are going to request regular pickups you can take advantage of the benefits of being a registered user. Register now.

For more information about our products or special destinations, see the Online offer section.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Tracking deliveries Click on Track your delivery, enter the identification number that we have given you, and check the status and details of your order. If you require more information, contact the Customer Service Centre using the "contact us" form. Select the Customer Service option or call 902101010. When I track more than one shipment it always shows me the same information You need to delete your computer's cookies and temporary files because your searches are being stored. This is why you are getting the same information for different shipments.
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre. What should I do if I haven't received confirmation of my order or of its cancellation? You can check the status of your order here: Track your order.

If you would like more information or are not able to locate your order you can Contact us. Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search.
How do I view or request a copy of my delivery invoice? If you don't have an account with SEUR you can request your copy via the Customer Service and Assistance Centre / Contact us, selecting Billing from the Who do you want to contact drop down list. If you do have an account with SEUR and your user menu does not offer access to Billing, contact the Sales Department to register for access.
How do I find out how much it will cost to make a shipment? Click on the Rate Calculator, enter some basic details, and you will get a quote for your shipment. By clicking on Do you want to send? you can finalise and confirm your order.
What does 'Client to resolve' mean? A stage where we need more information from the client with regard to shipment information to carry out the delivery.
Where can I get help for any problems with the web site? Contact our Customer Service Centre who will offer advice and answer your queries.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Where can I check on my international shipment? Go to www.seur.com and enter your reference number in the shipment tracking section. How do I find out how much it will cost to make a shipment? Click on the Rate Calculator, enter some basic details, and you will get a quote for your shipment. By clicking on Do you want to send? you can finalise and confirm your order.
What does it mean when my order is in the warehouse? When you track your shipment, if the situation shows you "in warehouse", it means that your package has reached SEUR's facilities, and that it will be sent to its destination.
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search.
Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service.
Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service. Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search.
Will the delivery driver have change? When paying the driver we request that you provide an amount as close as possible to the total amount of the freight costs so as to avoid problems with change.

Where possible this message will also be included in the collection confirmation email that the customer receives when paying with cash.
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search.
Will the delivery driver have change? When paying the driver we request that you provide an amount as close as possible to the total amount of the freight costs so as to avoid problems with change.

Where possible this message will also be included in the collection confirmation email that the customer receives when paying with cash.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
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