Asked questions from our customers

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Customer inquiries
Answer
Customer service In order to respond to your enquiry, please fill out the form, "contact us", selecting either the Customer Service option, or by calling 902101010 from Spain or 707 50 10 10 from Portugal. Where do I go for questions about online payment? Contact our Customer Service Centre who will offer advice and answer your queries.

You should have the details of your order ready so it can be located quickly. Where can I get help for any problems with the web site? Contact our Customer Service Centre who will offer advice and answer your queries.
Customer service In order to respond to your enquiry, please fill out the form, "contact us", selecting either the Customer Service option, or by calling 902101010 from Spain or 707 50 10 10 from Portugal. Where do I go for questions about online payment? Contact our Customer Service Centre who will offer advice and answer your queries.

You should have the details of your order ready so it can be located quickly. Where can I get help for any problems with the web site? Contact our Customer Service Centre who will offer advice and answer your queries.
How do I find out how much it will cost to make a shipment? Click on the Rate Calculator, enter some basic details, and you will get a quote for your shipment. By clicking on Do you want to send? you can finalise and confirm your order. How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Where can I check on my international shipment? Go to www.seurinternacional.com and enter your reference number in the shipment tracking section.
Where can I get help for any problems with the web site? Contact our Customer Service Centre who will offer advice and answer your queries.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Tracking deliveries Click on Track your delivery, enter the identification number that we have given you, and check the status and details of your order. If you require more information, contact the Customer Service Centre using the "contact us" form. Select the Customer Service option or call 902101010. Where can I check on my international shipment? Go to www.seurinternacional.com and enter your reference number in the shipment tracking section.
How do I cancel an online order? If SEUR has not yet arrived at your address to pick up your shipment, please let us know about the cancellation as soon as possible by calling 902 10 10 10 for callers in Spain or 707 50 10 10 for Portugal.

If the driver has already collected your order, go to Contact us and advise us of the cancellation using your preferred method.

You can check the status of your order here: Track your order.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
How do I change my password or other details? Click here to change your password. We will email you a new one.

If you need to change your contact details you can contact our Customer Service Centre. Can I modify the delivery address of my order? Goods will be delivered to the address provided by the sender, unless no-one is available to accept the delivery or specific weight, volume or functional features which make it impossible to complete said delivery. In such cases, prior notice will be given at the address itself, or the nearest SEUR office. Should no-one be able to accept the delivery, a card will be left advising the recipient that delivery has not been possible and where to retrieve the item. To request further information on changing the delivery address or delivering to a SEUR office, please contact 902 10 10 10 from Spain and 707 50 10 10.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. When tracking my order I was asked to contact SEUR. Why did this happen? This may occur if the information we have about your shipment is incorrect and needs clarification.

Or, the shipment could not be tracked without more information.

The issue can be resolved quickly if you Contact us.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre.
How do I prepare my shipment? SEUR commits to delivering your goods safely and in the same condition as you sent them.

That's why the goods must be properly packaged for transport. This means that the packaging used completely protects the contents and that nothing contained in the package is visible externally.

For more information see Prepare your shipment.
SEUR Frío (Temperature always controlled) The cold chain is maintained throughout the entire transport with a specialised fleet. The safest transport for products that require controlled temperatures between +2ºC y +8ºC and delivery guaranteed by preferential services: SEUR 10 and SEUR 13:30.
Special equipment is used to maintain goods at this temperature from collection through to delivery at destination. Can I modify the delivery address of my order? Goods will be delivered to the address provided by the sender, unless no-one is available to accept the delivery or specific weight, volume or functional features which make it impossible to complete said delivery. In such cases, prior notice will be given at the address itself, or the nearest SEUR office. Should no-one be able to accept the delivery, a card will be left advising the recipient that delivery has not been possible and where to retrieve the item. To request further information on changing the delivery address or delivering to a SEUR office, please contact 902 10 10 10 from Spain and 707 50 10 10.
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon. How do I cancel an online order? If SEUR has not yet arrived at your address to pick up your shipment, please let us know about the cancellation as soon as possible by calling 902 10 10 10 for callers in Spain or 707 50 10 10 for Portugal.

If the driver has already collected your order, go to Contact us and advise us of the cancellation using your preferred method.

You can check the status of your order here: Track your order.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Where can I check on my international shipment? Go to www.seurinternacional.com and enter your reference number in the shipment tracking section. Which goods are prohibited from transportation? The transport sector is governed by regulations regarding the transport of certain goods, such as petrol, radioactive products, etc. For this reason, SEUR will not transport some goods. More information is available at Prepare your shipment.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Where can I check on my international shipment? Go to www.seurinternacional.com and enter your reference number in the shipment tracking section. How do I find out how much it will cost to make a shipment? Click on the Rate Calculator, enter some basic details, and you will get a quote for your shipment. By clicking on Do you want to send? you can finalise and confirm your order.
How do I change my password or other details? Click here to change your password. We will email you a new one.

If you need to change your contact details you can contact our Customer Service Centre. Can I modify the delivery address of my order? Goods will be delivered to the address provided by the sender, unless no-one is available to accept the delivery or specific weight, volume or functional features which make it impossible to complete said delivery. In such cases, prior notice will be given at the address itself, or the nearest SEUR office. Should no-one be able to accept the delivery, a card will be left advising the recipient that delivery has not been possible and where to retrieve the item. To request further information on changing the delivery address or delivering to a SEUR office, please contact 902 10 10 10 from Spain and 707 50 10 10.
What should I do if I have a question about my burofax or telegram delivery? For any queries regarding your deliveries, send an email to seurburofax@seur.net , for SEUR Burofax deliveries, or seurtelegrama@seur.net for SEUR Telegram deliveries.
Customer service In order to respond to your enquiry, please fill out the form, "contact us", selecting either the Customer Service option, or by calling 902101010 from Spain or 707 50 10 10 from Portugal.
Seur Predict Do you want to know when your parcel arrives? Now it's possible thanks to Seur Predict. Click here to learn more! How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search.
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