How do I cancel an online order?
If SEUR has not yet arrived at your address to pick up your shipment, please let us know about the cancellation as soon as possible by calling 902 10 10 10 for callers in Spain or 707 50 10 10 for Portugal.
If the driver has already collected your order, go to Contact us
and advise us of the cancellation using your preferred method.
You can check the status of your order here: Track your order
Which is my closest SEUR pickup and delivery point and what are its opening hours?
Visit SEUR Stores, Search
Can I choose when my order is picked up?
When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.
It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.