Asked questions from our customers

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Customer inquiries
Answer
Will the delivery driver have change? When paying the driver we request that you provide an amount as close as possible to the total amount of the freight costs so as to avoid problems with change.

Where possible this message will also be included in the collection confirmation email that the customer receives when paying with cash. Can I modify the delivery address of my order? Goods will be delivered to the address provided by the sender, unless no-one is available to accept the delivery or specific weight, volume or functional features which make it impossible to complete said delivery. In such cases, prior notice will be given at the address itself, or the nearest SEUR office. Should no-one be able to accept the delivery, a card will be left advising the recipient that delivery has not been possible and where to retrieve the item. To request further information on changing the delivery address or delivering to a SEUR office, please contact 902 10 10 10 from Spain and 707 50 10 10. How do I change my password or other details? Click here to change your password. We will email you a new one.

If you need to change your contact details you can contact our Customer Service Centre.
Where can I check on my international shipment? Go to www.seurinternacional.com and enter your reference number in the shipment tracking section. How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
What should I do if I haven't received confirmation of my order or of its cancellation? You can check the status of your order here: Track your order.

If you would like more information or are not able to locate your order you can Contact us. How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre. Which goods are prohibited from transportation? The transport sector is governed by regulations regarding the transport of certain goods, such as petrol, radioactive products, etc. For this reason, SEUR will not transport some goods. More information is available at Prepare your shipment.
How do I get proof of delivery? When finalising the pick up via our website you will see a proof of delivery receipt, which you can save or print to streamline the pick-up process. Simply hand it to the driver when he or she comes to your house for the package.
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit SEUR Stores, Search. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon. How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre.
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit SEUR Stores, Search. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon. I want to begin online shipping with SEUR. What do I have to do? You can request pickup of your shipment using our webpage simply by accessing Online Shipping and following 3 easy steps. Once you have entered the basic details of the shipment and specified when it will be ready we will come and collect it.

If you are going to request regular pickups you can take advantage of the benefits of being a registered user. Register now.

For more information about our products or special destinations, see the Online offer section.
What can I send via the website? Check the shipments you can make via SEUR.com at Products & Services. For other types of shipment call 902 10 10 10 in Spain or 707 50 10 10 in Portugal.
I make frequent shipments. How do I request a visit from a sales rep? Very easily. Simply fill in a short form. Our marketing department will be in contact with you as soon as possible to provide more information and arrange a visit.

Request a visit.
How do I apply for a job? To apply for a job you must access the jobs offered on the website and choose the one that suits your employment profile. The recruiting department assesses all applications, so it is important to regularly check employment opportunities as your chance may come at any time.
If the positions advertised do not fit your profile you can send us your CV and we will look for the offer that best suits your skills and qualifications.
What documents are needed when a shipment has to pass through customs? For goods which do not exceed 150€ in value:
  • Statutory declaration (business/individual)
  • An accurate statement of the content being transported
  • Proforma invoices will not be accepted
For goods which exceed 150€ in value:
  • Statutory declaration (business/individual)
  • An accurate statement of the content being transported
  • A copy of the invoice pertaining to the goods.
  • A copy of the DUA (Customs Declaration) for entry of the goods.
  • Proforma invoices will not be accepted
Sworn statement

True Statement of Contents

If you require more information Contact us. Do I need an account with SEUR to be registered and make shipments? It is not necessary to have an account with SEUR to request orders through our website, nor are you required to register. If, however, you are planning to request pickups regularly we recommend that you register so as to receive additional benefits. Register now. How do I find out how much it will cost to make a shipment? Click on the Rate Calculator, enter some basic details, and you will get a quote for your shipment. By clicking on Do you want to ship? you can finalise and confirm your order.
Where can I check on my international shipment? Go to www.seurinternacional.com and enter your reference number in the shipment tracking section. How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre.
Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon. I want to begin online shipping with SEUR. What do I have to do? You can request pickup of your shipment using our webpage simply by accessing Online Shipping and following 3 easy steps. Once you have entered the basic details of the shipment and specified when it will be ready we will come and collect it.

If you are going to request regular pickups you can take advantage of the benefits of being a registered user. Register now.

For more information about our products or special destinations, see the Online offer section. How do I prepare my shipment? SEUR commits to delivering your goods safely and in the same condition as you sent them.

That's why the goods must be properly packaged for transport. This means that the packaging used completely protects the contents and that nothing contained in the package is visible externally.

For more information see Preparing your shipment.
How do I change my password or other details? Click here to change your password. We will email you a new one.

If you need to change your contact details you can contact our Customer Service Centre. When tracking my order I was asked to contact SEUR. Why did this happen? This may occur if the information we have about your shipment is incorrect and needs clarification.

Or, the shipment could not be tracked without more information.

The issue can be resolved quickly if you Contact us. Customer service In order to respond to your enquiry, please fill out the form, "contact us", selecting either the Customer Service option, or by calling 902101010 from Spain or 707 50 10 10 from Portugal.
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit SEUR Stores, Search.
When tracking my order I was asked to contact SEUR. Why did this happen? This may occur if the information we have about your shipment is incorrect and needs clarification.

Or, the shipment could not be tracked without more information.

The issue can be resolved quickly if you Contact us. How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre.
SEUR Frío (Temperature always controlled) The cold chain is maintained throughout the entire transport with a specialised fleet. The safest transport for products that require controlled temperatures between +2ºC y +8ºC and delivery guaranteed by preferential services: SEUR 10 and SEUR 13:30.
Special equipment is used to maintain goods at this temperature from collection through to delivery at destination.
I make frequent shipments. How do I request a visit from a sales rep? Very easily. Simply fill in a short form. Our marketing department will be in contact with you as soon as possible to provide more information and arrange a visit.

Request a visit.
How can I send my luggage? You can send your luggage from €12; directly from the Internet.
Find more information.
What type of insurance can I purchase for my shipment? When booking a pick up via the web you can arrange comprehensive insurance to cover loss or damages, at a cost of €4.20 per shipment. The compensation amount is fixed at €200. For shipments comprising more than one package, the compensation payable is calculated as a proportion of the number of packages. Insurance company claims require evidence of the insurance contract and must be made in writing within the time period set out in the terms and conditions. What are the sign-up conditions for my online store with SEUR? See the sign-up conditions.
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