Asked questions from our customers

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Customer inquiries
Answer
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Where can I check on my international shipment? Go to www.seurinternacional.com and enter your reference number in the shipment tracking section. How do I find out how much it will cost to make a shipment? Click on the Rate Calculator, enter some basic details, and you will get a quote for your shipment. By clicking on Do you want to ship? you can finalise and confirm your order.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. When tracking my order I was asked to contact SEUR. Why did this happen? This may occur if the information we have about your shipment is incorrect and needs clarification.

Or, the shipment could not be tracked without more information.

The issue can be resolved quickly if you Contact us.
What does "Working at SEUR" mean? Working at SEUR means taking on a new notion of pro-activity, which is associated with values such as quality, ongoing improvement, leadership, development of human capital and customer orientation.
Become part of a Leading Group of more than 7,000 employees who enable SEUR to be the nation's leading transport company every year. The key to our success is an imperative to completely coordinate our work practices. Each one of us brings value and we offer our customers a unique service: efficiency and quality.
Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon. Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit SEUR Stores, Search.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Where can I check on my international shipment? Go to www.seurinternacional.com and enter your reference number in the shipment tracking section. How do I find out how much it will cost to make a shipment? Click on the Rate Calculator, enter some basic details, and you will get a quote for your shipment. By clicking on Do you want to ship? you can finalise and confirm your order.
How do I change my password or other details? Click here to change your password. We will email you a new one.

If you need to change your contact details you can contact our Customer Service Centre. Can I modify the delivery address of my order? Goods will be delivered to the address provided by the sender, unless no-one is available to accept the delivery or specific weight, volume or functional features which make it impossible to complete said delivery. In such cases, prior notice will be given at the address itself, or the nearest SEUR office. Should no-one be able to accept the delivery, a card will be left advising the recipient that delivery has not been possible and where to retrieve the item. To request further information on changing the delivery address or delivering to a SEUR office, please contact 902 10 10 10 from Spain and 707 50 10 10.
Customer service In order to respond to your enquiry, please fill out the form, "contact us", selecting either the Customer Service option, or by calling 902101010 from Spain or 707 50 10 10 from Portugal. Where do I go for questions about online payment? Contact our Customer Service Centre who will offer advice and answer your queries.

You should have the details of your order ready so it can be located quickly. Where can I get help for any problems with the web site? Contact our Customer Service Centre who will offer advice and answer your queries.
How do I get proof of delivery? When finalising the pick up via our website you will see a proof of delivery receipt, which you can save or print to streamline the pick-up process. Simply hand it to the driver when he or she comes to your house for the package. Seur Predict Do you want to know when your parcel arrives? Now it's possible thanks to Seur Predict. Click here to learn more! Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit SEUR Stores, Search.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon. Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit SEUR Stores, Search.
Who can I contact for any questions about setting my store up? You can make your queries on the Contact us Form by selecting “Website support” on the drop-down menu.
I make frequent shipments. How do I request a visit from a sales rep? Very easily. Simply fill in a short form. Our marketing department will be in contact with you as soon as possible to provide more information and arrange a visit.

Request a visit.
Will the delivery driver have change? When paying the driver we request that you provide an amount as close as possible to the total amount of the freight costs so as to avoid problems with change.

Where possible this message will also be included in the collection confirmation email that the customer receives when paying with cash. Can I modify the delivery address of my order? Goods will be delivered to the address provided by the sender, unless no-one is available to accept the delivery or specific weight, volume or functional features which make it impossible to complete said delivery. In such cases, prior notice will be given at the address itself, or the nearest SEUR office. Should no-one be able to accept the delivery, a card will be left advising the recipient that delivery has not been possible and where to retrieve the item. To request further information on changing the delivery address or delivering to a SEUR office, please contact 902 10 10 10 from Spain and 707 50 10 10. How do I change my password or other details? Click here to change your password. We will email you a new one.

If you need to change your contact details you can contact our Customer Service Centre.
Where can I check on my international shipment? Go to www.seurinternacional.com and enter your reference number in the shipment tracking section. How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
What should I do if I haven't received confirmation of my order or of its cancellation? You can check the status of your order here: Track your order.

If you would like more information or are not able to locate your order you can Contact us. How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre. Which goods are prohibited from transportation? The transport sector is governed by regulations regarding the transport of certain goods, such as petrol, radioactive products, etc. For this reason, SEUR will not transport some goods. More information is available at Prepare your shipment.
How do I get proof of delivery? When finalising the pick up via our website you will see a proof of delivery receipt, which you can save or print to streamline the pick-up process. Simply hand it to the driver when he or she comes to your house for the package.
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit SEUR Stores, Search. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon. How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre.
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit SEUR Stores, Search. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon. I want to begin online shipping with SEUR. What do I have to do? You can request pickup of your shipment using our webpage simply by accessing Online Shipping and following 3 easy steps. Once you have entered the basic details of the shipment and specified when it will be ready we will come and collect it.

If you are going to request regular pickups you can take advantage of the benefits of being a registered user. Register now.

For more information about our products or special destinations, see the Online offer section.
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