Asked questions from our customers

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Customer inquiries
Answer
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre. What should I do if I haven't received confirmation of my order or of its cancellation? You can check the status of your order here: Track your order.

If you would like more information or are not able to locate your order you can Contact us.
Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service. Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search.
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Tracking deliveries Click on Track your delivery, enter the identification number that we have given you, and check the status and details of your order. If you require more information, contact the Customer Service Centre using the "contact us" form. Select the Customer Service option or call 902101010. When I track more than one shipment it always shows me the same information You need to delete your computer's cookies and temporary files because your searches are being stored. This is why you are getting the same information for different shipments.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search.
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service. I make frequent shipments. How do I request a visit from a sales rep? Very easily. Simply fill in a short form. Our marketing department will be in contact with you as soon as possible to provide more information and arrange a visit.

Request a visit.
When I track more than one shipment it always shows me the same information You need to delete your computer's cookies and temporary files because your searches are being stored. This is why you are getting the same information for different shipments. Where can I get help for any problems with the web site? Contact our Customer Service Centre who will offer advice and answer your queries. Tracking deliveries Click on Track your delivery, enter the identification number that we have given you, and check the status and details of your order. If you require more information, contact the Customer Service Centre using the "contact us" form. Select the Customer Service option or call 902101010. How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Where can I check on my international shipment? Go to www.seur.com and enter your reference number in the shipment tracking section.
I want to begin online shipping with SEUR. What do I have to do? You can request pickup of your shipment using our webpage simply by accessing Online Shipping and following 3 easy steps. Once you have entered the basic details of the shipment and specified when it will be ready we will come and collect it.

If you are going to request regular pickups you can take advantage of the benefits of being a registered user. Register now.

For more information about our products or special destinations, see the Online offer section.
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search. How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service.
How can I send my luggage? You can send your luggage from €15; directly from the Internet.
Find more information.
How can I send my luggage? You can send your luggage from €15; directly from the Internet.
Find more information.
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search. What documents are needed when a shipment has to pass through customs? For goods which do not exceed 150€ in value:
  • Statutory declaration (business/individual)
  • An accurate statement of the content being transported
  • Proforma invoices will not be accepted
For goods which exceed 150€ in value:
  • Statutory declaration (business/individual)
  • An accurate statement of the content being transported
  • A copy of the invoice pertaining to the goods.
  • A copy of the DUA (Customs Declaration) for entry of the goods.
  • Proforma invoices will not be accepted
Sworn statement

True Statement of Contents

If you require more information Contact us.
Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service. I make frequent shipments. How do I request a visit from a sales rep? Very easily. Simply fill in a short form. Our marketing department will be in contact with you as soon as possible to provide more information and arrange a visit.

Request a visit. Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Where can I check on my international shipment? Go to www.seur.com and enter your reference number in the shipment tracking section. How do I find out how much it will cost to make a shipment? Click on the Rate Calculator, enter some basic details, and you will get a quote for your shipment. By clicking on Do you want to send? you can finalise and confirm your order. Do I need an account with SEUR to be registered and make shipments? It is not necessary to have an account with SEUR to request orders through our website, nor are you required to register. If, however, you are planning to request pickups regularly we recommend that you register so as to receive additional benefits. Register now. What documents are needed when a shipment has to pass through customs? For goods which do not exceed 150€ in value:
  • Statutory declaration (business/individual)
  • An accurate statement of the content being transported
  • Proforma invoices will not be accepted
For goods which exceed 150€ in value:
  • Statutory declaration (business/individual)
  • An accurate statement of the content being transported
  • A copy of the invoice pertaining to the goods.
  • A copy of the DUA (Customs Declaration) for entry of the goods.
  • Proforma invoices will not be accepted
Sworn statement

True Statement of Contents

If you require more information Contact us.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Where can I check on my international shipment? Go to www.seur.com and enter your reference number in the shipment tracking section. How do I find out how much it will cost to make a shipment? Click on the Rate Calculator, enter some basic details, and you will get a quote for your shipment. By clicking on Do you want to send? you can finalise and confirm your order. Do I need an account with SEUR to be registered and make shipments? It is not necessary to have an account with SEUR to request orders through our website, nor are you required to register. If, however, you are planning to request pickups regularly we recommend that you register so as to receive additional benefits. Register now. What documents are needed when a shipment has to pass through customs? For goods which do not exceed 150€ in value:
  • Statutory declaration (business/individual)
  • An accurate statement of the content being transported
  • Proforma invoices will not be accepted
For goods which exceed 150€ in value:
  • Statutory declaration (business/individual)
  • An accurate statement of the content being transported
  • A copy of the invoice pertaining to the goods.
  • A copy of the DUA (Customs Declaration) for entry of the goods.
  • Proforma invoices will not be accepted
Sworn statement

True Statement of Contents

If you require more information Contact us.
How do I change my password or other details? Click here to change your password. We will email you a new one.

If you need to change your contact details you can contact our Customer Service Centre.
How do I find out how much it will cost to make a shipment? Click on the Rate Calculator, enter some basic details, and you will get a quote for your shipment. By clicking on Do you want to send? you can finalise and confirm your order. How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Where can I check on my international shipment? Go to www.seur.com and enter your reference number in the shipment tracking section.
I want to begin online shipping with SEUR. What do I have to do? You can request pickup of your shipment using our webpage simply by accessing Online Shipping and following 3 easy steps. Once you have entered the basic details of the shipment and specified when it will be ready we will come and collect it.

If you are going to request regular pickups you can take advantage of the benefits of being a registered user. Register now.

For more information about our products or special destinations, see the Online offer section.
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