Asked questions from our customers

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Customer inquiries
Answer
Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service. How do I cancel an online order? If SEUR has not yet arrived at your address to pick up your shipment, please let us know about the cancellation as soon as possible by calling 902 10 10 10 for callers in Spain or 707 50 10 10 for Portugal.

If the driver has already collected your order, go to Contact us and advise us of the cancellation using your preferred method.

You can check the status of your order here: Track your order. Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre. What should I do if I haven't received confirmation of my order or of its cancellation? You can check the status of your order here: Track your order.

If you would like more information or are not able to locate your order you can Contact us.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Where can I check on my international shipment? Go to www.seur.com and enter your reference number in the shipment tracking section. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service.
How do I change my password or other details? Click here to change your password. We will email you a new one.

If you need to change your contact details you can contact our Customer Service Centre. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service. Can I modify the delivery address of my order? Goods will be delivered to the address provided by the sender, unless no-one is available to accept the delivery or specific weight, volume or functional features which make it impossible to complete said delivery. In such cases, prior notice will be given at the address itself, or the nearest SEUR office. Should no-one be able to accept the delivery, a card will be left advising the recipient that delivery has not been possible and where to retrieve the item. To request further information on changing the delivery address or delivering to a SEUR office, please contact 902 10 10 10 from Spain and 707 50 10 10.
Will the delivery driver have change? When paying the driver we request that you provide an amount as close as possible to the total amount of the freight costs so as to avoid problems with change.

Where possible this message will also be included in the collection confirmation email that the customer receives when paying with cash.
Will the delivery driver have change? When paying the driver we request that you provide an amount as close as possible to the total amount of the freight costs so as to avoid problems with change.

Where possible this message will also be included in the collection confirmation email that the customer receives when paying with cash.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. When I track more than one shipment it always shows me the same information You need to delete your computer's cookies and temporary files because your searches are being stored. This is why you are getting the same information for different shipments. Tracking deliveries Click on Track your delivery, enter the identification number that we have given you, and check the status and details of your order. If you require more information, contact the Customer Service Centre using the "contact us" form. Select the Customer Service option or call 902101010.
Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service. Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search. I make frequent shipments. How do I request a visit from a sales rep? Very easily. Simply fill in a short form. Our marketing department will be in contact with you as soon as possible to provide more information and arrange a visit.

Request a visit.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
Will the delivery driver have change? When paying the driver we request that you provide an amount as close as possible to the total amount of the freight costs so as to avoid problems with change.

Where possible this message will also be included in the collection confirmation email that the customer receives when paying with cash.
What documents are needed when a shipment has to pass through customs? For goods which do not exceed 150€ in value:
  • Statutory declaration (business/individual)
  • An accurate statement of the content being transported
  • Proforma invoices will not be accepted
For goods which exceed 150€ in value:
  • Statutory declaration (business/individual)
  • An accurate statement of the content being transported
  • A copy of the invoice pertaining to the goods.
  • A copy of the DUA (Customs Declaration) for entry of the goods.
  • Proforma invoices will not be accepted
Sworn statement

True Statement of Contents

If you require more information Contact us.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
How do I change my password or other details? Click here to change your password. We will email you a new one.

If you need to change your contact details you can contact our Customer Service Centre. Will the delivery driver have change? When paying the driver we request that you provide an amount as close as possible to the total amount of the freight costs so as to avoid problems with change.

Where possible this message will also be included in the collection confirmation email that the customer receives when paying with cash. I have received a notification code, what should I do? Click here to manage your shipment.
SEUR International Go to SEUR International for more information.
Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service. Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search. How do I cancel an online order? If SEUR has not yet arrived at your address to pick up your shipment, please let us know about the cancellation as soon as possible by calling 902 10 10 10 for callers in Spain or 707 50 10 10 for Portugal.

If the driver has already collected your order, go to Contact us and advise us of the cancellation using your preferred method.

You can check the status of your order here: Track your order.
Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service. Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search. How do I cancel an online order? If SEUR has not yet arrived at your address to pick up your shipment, please let us know about the cancellation as soon as possible by calling 902 10 10 10 for callers in Spain or 707 50 10 10 for Portugal.

If the driver has already collected your order, go to Contact us and advise us of the cancellation using your preferred method.

You can check the status of your order here: Track your order.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service. Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search. I want to begin online shipping with SEUR. What do I have to do? You can request pickup of your shipment using our webpage simply by accessing Online Shipping and following 3 easy steps. Once you have entered the basic details of the shipment and specified when it will be ready we will come and collect it.

If you are going to request regular pickups you can take advantage of the benefits of being a registered user. Register now.

For more information about our products or special destinations, see the Online offer section.
How can I send my luggage? You can send your luggage from €15; directly from the Internet.
Find more information.
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