Asked questions from our customers

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Customer inquiries
Answer
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search.
Customer service In order to respond to your enquiry, please fill out the form, "contact us", selecting either the Customer Service option, or by calling 902101010 from Spain or 707 50 10 10 from Portugal. Where do I go for questions about online payment? Contact our Customer Service Centre who will offer advice and answer your queries.

You should have the details of your order ready so it can be located quickly. Where can I get help for any problems with the web site? Contact our Customer Service Centre who will offer advice and answer your queries.
Can I modify the delivery address of my order? Goods will be delivered to the address provided by the sender, unless no-one is available to accept the delivery or specific weight, volume or functional features which make it impossible to complete said delivery. In such cases, prior notice will be given at the address itself, or the nearest SEUR office. Should no-one be able to accept the delivery, a card will be left advising the recipient that delivery has not been possible and where to retrieve the item. To request further information on changing the delivery address or delivering to a SEUR office, please contact 902 10 10 10 from Spain and 707 50 10 10. How do I change my password or other details? Click here to change your password. We will email you a new one.

If you need to change your contact details you can contact our Customer Service Centre.
Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service. Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search.
How do I change my password or other details? Click here to change your password. We will email you a new one.

If you need to change your contact details you can contact our Customer Service Centre. Can I modify the delivery address of my order? Goods will be delivered to the address provided by the sender, unless no-one is available to accept the delivery or specific weight, volume or functional features which make it impossible to complete said delivery. In such cases, prior notice will be given at the address itself, or the nearest SEUR office. Should no-one be able to accept the delivery, a card will be left advising the recipient that delivery has not been possible and where to retrieve the item. To request further information on changing the delivery address or delivering to a SEUR office, please contact 902 10 10 10 from Spain and 707 50 10 10.
Seur Predict Do you want to know when your parcel arrives? Now it's possible thanks to Seur Predict. Click here to learn more! How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service.
Can you transport bicycles? At SEUR we transport your bicycle wherever you like, for €49.99 (including packaging, special taxes not included) for domestic shipments, and from €77.55 for international shipments. Find out more at your nearest point of sale.
What does 'Unknown address' or 'Unknown recipient' mean? Stage of the shipment where we need additional information for the address or contact details of the recipient in order to make the delivery.
Where can I check on my international shipment? Go to www.seur.com and enter your reference number in the shipment tracking section. Where can I get help for any problems with the web site? Contact our Customer Service Centre who will offer advice and answer your queries. Where do I go for questions about online payment? Contact our Customer Service Centre who will offer advice and answer your queries.

You should have the details of your order ready so it can be located quickly.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Where can I check on my international shipment? Go to www.seur.com and enter your reference number in the shipment tracking section. How do I find out how much it will cost to make a shipment? Click on the Rate Calculator, enter some basic details, and you will get a quote for your shipment. By clicking on Do you want to send? you can finalise and confirm your order.
Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service.
How do I find out how much it will cost to make a shipment? Click on the Rate Calculator, enter some basic details, and you will get a quote for your shipment. By clicking on Do you want to send? you can finalise and confirm your order. Do I need an account with SEUR to be registered and make shipments? It is not necessary to have an account with SEUR to request orders through our website, nor are you required to register. If, however, you are planning to request pickups regularly we recommend that you register so as to receive additional benefits. Register now. What documents are needed when a shipment has to pass through customs? For goods which do not exceed 150€ in value:
  • Statutory declaration (business/individual)
  • An accurate statement of the content being transported
  • Proforma invoices will not be accepted
For goods which exceed 150€ in value:
  • Statutory declaration (business/individual)
  • An accurate statement of the content being transported
  • A copy of the invoice pertaining to the goods.
  • A copy of the DUA (Customs Declaration) for entry of the goods.
  • Proforma invoices will not be accepted
Sworn statement

True Statement of Contents

If you require more information Contact us.
Can I modify the delivery address of my order? Goods will be delivered to the address provided by the sender, unless no-one is available to accept the delivery or specific weight, volume or functional features which make it impossible to complete said delivery. In such cases, prior notice will be given at the address itself, or the nearest SEUR office. Should no-one be able to accept the delivery, a card will be left advising the recipient that delivery has not been possible and where to retrieve the item. To request further information on changing the delivery address or delivering to a SEUR office, please contact 902 10 10 10 from Spain and 707 50 10 10. How do I change my password or other details? Click here to change your password. We will email you a new one.

If you need to change your contact details you can contact our Customer Service Centre.
What should I do if I haven't received confirmation of my order or of its cancellation? You can check the status of your order here: Track your order.

If you would like more information or are not able to locate your order you can Contact us.
Where can I get help for any problems with the web site? Contact our Customer Service Centre who will offer advice and answer your queries.
Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service.
Seur Predict Do you want to know when your parcel arrives? Now it's possible thanks to Seur Predict. Click here to learn more!
Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service. Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search. I make frequent shipments. How do I request a visit from a sales rep? Very easily. Simply fill in a short form. Our marketing department will be in contact with you as soon as possible to provide more information and arrange a visit.

Request a visit.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Where can I check on my international shipment? Go to www.seur.com and enter your reference number in the shipment tracking section. How do I find out how much it will cost to make a shipment? Click on the Rate Calculator, enter some basic details, and you will get a quote for your shipment. By clicking on Do you want to send? you can finalise and confirm your order.
Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service.
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