Asked questions from our customers

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Customer inquiries
Answer
How do I find out how much it will cost to make a shipment? Click on the Rate Calculator, enter some basic details, and you will get a quote for your shipment. By clicking on Do you want to send? you can finalise and confirm your order. How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre. Where can I check on my international shipment? Go to www.seur.com and enter your reference number in the shipment tracking section.
Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service. Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search. I make frequent shipments. How do I request a visit from a sales rep? Very easily. Simply fill in a short form. Our marketing department will be in contact with you as soon as possible to provide more information and arrange a visit.

Request a visit.
What can I send via the website? Check the shipments you can make via SEUR.com at Products & Services. For other types of shipment call 902 10 10 10 in Spain or 707 50 10 10 in Portugal.
Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service. Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search. How do I cancel an online order? If SEUR has not yet arrived at your address to pick up your shipment, please let us know about the cancellation as soon as possible by calling 902 10 10 10 for callers in Spain or 707 50 10 10 for Portugal.

If the driver has already collected your order, go to Contact us and advise us of the cancellation using your preferred method.

You can check the status of your order here: Track your order.
I want to begin online shipping with SEUR. What do I have to do? You can request pickup of your shipment using our webpage simply by accessing Online Shipping and following 3 easy steps. Once you have entered the basic details of the shipment and specified when it will be ready we will come and collect it.

If you are going to request regular pickups you can take advantage of the benefits of being a registered user. Register now.

For more information about our products or special destinations, see the Online offer section. Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search. What documents are needed when a shipment has to pass through customs? For goods which do not exceed 150€ in value:
  • Statutory declaration (business/individual)
  • An accurate statement of the content being transported
  • Proforma invoices will not be accepted
For goods which exceed 150€ in value:
  • Statutory declaration (business/individual)
  • An accurate statement of the content being transported
  • A copy of the invoice pertaining to the goods.
  • A copy of the DUA (Customs Declaration) for entry of the goods.
  • Proforma invoices will not be accepted
Sworn statement

True Statement of Contents

If you require more information Contact us.
Which goods are prohibited from transportation? The transport sector is governed by regulations regarding the transport of certain goods, such as petrol, radioactive products, etc. For this reason, SEUR will not transport some goods. More information is available at Prepare your shipment.
How do I change my password or other details? Click here to change your password. We will email you a new one.

If you need to change your contact details you can contact our Customer Service Centre. Can I modify the delivery address of my order? Goods will be delivered to the address provided by the sender, unless no-one is available to accept the delivery or specific weight, volume or functional features which make it impossible to complete said delivery. In such cases, prior notice will be given at the address itself, or the nearest SEUR office. Should no-one be able to accept the delivery, a card will be left advising the recipient that delivery has not been possible and where to retrieve the item. To request further information on changing the delivery address or delivering to a SEUR office, please contact 902 10 10 10 from Spain and 707 50 10 10.
What does it mean when my order is in the warehouse? When you track your shipment, if the situation shows you "in warehouse", it means that your package has reached SEUR's facilities, and that it will be sent to its destination.
Customer service In order to respond to your enquiry, please fill out the form, "contact us", selecting either the Customer Service option, or by calling 902101010 from Spain or 707 50 10 10 from Portugal. How do I change my password or other details? Click here to change your password. We will email you a new one.

If you need to change your contact details you can contact our Customer Service Centre. I make frequent shipments. How do I request a visit from a sales rep? Very easily. Simply fill in a short form. Our marketing department will be in contact with you as soon as possible to provide more information and arrange a visit.

Request a visit.
When tracking my order I was asked to contact SEUR. Why did this happen? This may occur if the information we have about your shipment is incorrect and needs clarification.

Or, the shipment could not be tracked without more information.

The issue can be resolved quickly if you Contact us.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre. What should I do if I haven't received confirmation of my order or of its cancellation? You can check the status of your order here: Track your order.

If you would like more information or are not able to locate your order you can Contact us.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre.
How do I open a claim? Before continuing we recommend that you check the status of your shipment at Track your shipment.

If you want to continue with your request, contact the Customer Service Centre. I make frequent shipments. How do I request a visit from a sales rep? Very easily. Simply fill in a short form. Our marketing department will be in contact with you as soon as possible to provide more information and arrange a visit.

Request a visit. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service.
Can I modify the delivery address of my order? Goods will be delivered to the address provided by the sender, unless no-one is available to accept the delivery or specific weight, volume or functional features which make it impossible to complete said delivery. In such cases, prior notice will be given at the address itself, or the nearest SEUR office. Should no-one be able to accept the delivery, a card will be left advising the recipient that delivery has not been possible and where to retrieve the item. To request further information on changing the delivery address or delivering to a SEUR office, please contact 902 10 10 10 from Spain and 707 50 10 10. How do I change my password or other details? Click here to change your password. We will email you a new one.

If you need to change your contact details you can contact our Customer Service Centre.
How can I view my most recent order? Access Track your shipment, enter the identification number that we have provided you and you can check the status and details of your order.

If you require more information contact the Customer Service Centre.
Can I send C.O.D.? Yes. When you reach STEP 2 of your online delivery at seur.com, select our C.O.D. service. We will take care of collecting payment at the destination. Can I choose when my order is picked up? When ordering pick-up of your shipment, you can choose a 2-hour period, morning or afternoon.

It is advisable to give the widest time range possible, preferably with options for both morning and afternoon.
Click here to see the general features of our service. Which is my closest SEUR pickup and delivery point and what are its opening hours? Visit our Store Locator and click Search.
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